Frequently Asked Questions
A question before choosing your fragrance? Below you will find answers to the most frequently asked questions.
Can't find yours? Write to us, we reply Monday to Friday.
How long do your fragrances last?
Our creations are perfume extracts, the most concentrated form in perfumery, with 30% fragrance oils. A few sprays are enough for a refined trail that lasts all day.
What types of fragrances do you offer?
OLORA offers a wide range of fragrances, crafted with high-quality ingredients and particular attention to olfactory uniqueness. Each fragrance is conceived as a one-of-a-kind sensory work.
Are your fragrances unisex?
Some of our creations are designed to be worn by everyone, regardless of gender. Each product page details the fragrance notes to help you choose according to your tastes.
What is the delivery time?
Orders are generally processed within 24 to 48 hours. Delivery takes 1 to 3 business days.
How do I choose my fragrance?
You can discover our fragrances by ordering our discovery set to try at home, or at our partners.
What bottle sizes do you offer?
Our fragrances come in a 50 ml bottle, a size designed to be worn every day and taken with you everywhere.
How do I apply and store my fragrance?
Apply it to clean, moisturized skin, on the wrists and the base of the neck, without rubbing. Store the bottle away from light and heat to preserve all its notes.
Do you charge for delivery?
No, delivery is free on all orders.
How can I track my order?
A tracking number is provided for every order shipped, so you can follow your parcel until it is delivered.
Which payment methods do you accept?
You can pay by card (Visa, Mastercard, American Express), Apple Pay, Google Pay or Twint. You can also pay later with Klarna.
Can I return or exchange my fragrance?
Each fragrance is prepared with care. For hygiene and safety reasons, all sales are final: no returns, exchanges or refunds are possible after purchase. Please check your order carefully before confirming it. For any question about your order or a delivery issue, write to us at contact@maisonolora.com.
How can I contact your customer service?
Our team is available Monday to Friday, from 9 am to 5 pm, on +41 58 788 01 91 or by email at contact@maisonolora.com.
Do you offer solutions for professionals?
Yes, OLORA offers B2B solutions. You will find all the information in the Our B2B solutions section.